Quality of healthcare services in focus : the role of knowledge transfer, hierarchical organizational structure and trust

Radević, Ivan (avtor), Dimovski, Vlado (avtor), Lojpur, Anđelko (avtor), Colnar, Simon (avtor)

This paper explores the role of knowledge transfer, hierarchical organisational structure, and trust as important organisational factors that influence knowledge management practices on the quality of healthcare services. Survey data from 151 healthcare employees collected in Montenegro in 2019 was used. Applying hierarchical linear regression, we found a significant and positive relationship between knowledge transfer and quality of healthcare services, and a significant and negative relationship between hierarchical organisational structure and quality of healthcare services. Trust acts as a moderator in the relationship between knowledge transfer and quality of healthcare services and between hierarchical organisational structure and quality of healthcare services. We provide empirical support for the influence of knowledge transfer, hierarchical organisational structure, and trust on the quality of healthcare services provided by Montenegrin healthcare employees. Our results offer theoretical and practical implications derived from this research study.

• Jezik: Angleški jezik
• Ključne besede: organization, health institutions, quality, quality of healthcare services, knowledge management public health, knowledge transfer hierarchical organisational structure, trust
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: EF - Ekonomska fakulteta
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2023
• Št. strani: Str. 525–536
• Številčenje: Vol. 21, no. 3
• PID: 20.500.12556/RUL-127766
• UDK: 005:33
• ISSN pri članku: 1477-8246
• DOI: 10.1080/14778238.2021.1932623
• COBISS.SI-ID: 65246467
• Datum objave v RUL: 22.06.2021

Gradivo je del revije

• Naslov: Knowledge management research & practice
• Skrajšan naslov: Knowl. manag. res. pract.
• Založnik: Taylor & Francis, The Operational Research Society
• ISSN: 1477-8246
• COBISS.SI-ID: 2124498

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: organizacija, zdravstveni zavodi, kvaliteta

Projekti

• Financer: ARRS - Agencija za raziskovalno dejavnost Republike Slovenije
• Številka projekta: P5-0364
• Naslov: Vpliv upravljanja, organizacijskega učenja in managementa znanja na sodobne organizacije