Quality of healthcare services in focus : the role of knowledge transfer, hierarchical organizational structure and trust

Radević, Ivan (author), Dimovski, Vlado (author), Lojpur, Anđelko (author), Colnar, Simon (author)

This paper explores the role of knowledge transfer, hierarchical organisational structure, and trust as important organisational factors that influence knowledge management practices on the quality of healthcare services. Survey data from 151 healthcare employees collected in Montenegro in 2019 was used. Applying hierarchical linear regression, we found a significant and positive relationship between knowledge transfer and quality of healthcare services, and a significant and negative relationship between hierarchical organisational structure and quality of healthcare services. Trust acts as a moderator in the relationship between knowledge transfer and quality of healthcare services and between hierarchical organisational structure and quality of healthcare services. We provide empirical support for the influence of knowledge transfer, hierarchical organisational structure, and trust on the quality of healthcare services provided by Montenegrin healthcare employees. Our results offer theoretical and practical implications derived from this research study.

• Language: English
• Keywords: organization, health institutions, quality, quality of healthcare services, knowledge management public health, knowledge transfer hierarchical organisational structure, trust
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: EF - School of Economics and Business
• Publication status: Published
• Publication version: Version of Record
• Year: 2023
• Number of pages: Str. 525–536
• Numbering: Vol. 21, no. 3
• PID: 20.500.12556/RUL-127766
• UDC: 005:33
• ISSN on article: 1477-8246
• DOI: 10.1080/14778238.2021.1932623
• COBISS.SI-ID: 65246467
• Publication date in RUL: 22.06.2021

Record is a part of a journal

• Title: Knowledge management research & practice
• Shortened title: Knowl. manag. res. pract.
• Publisher: Taylor & Francis, The Operational Research Society
• ISSN: 1477-8246
• COBISS.SI-ID: 2124498

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: organizacija, zdravstveni zavodi, kvaliteta

Projects

• Funder: ARRS - Slovenian Research Agency
• Project number: P5-0364
• Name: Vpliv upravljanja, organizacijskega učenja in managementa znanja na sodobne organizacije