Introduction: Patient satisfaction is of key importance for planning, performing and assessing the services of patient-directed health organisations. Researches on patient satisfaction are used to discover organisational problems and patient health care deficiencies, educational needs of the staff and to enhance work motivation of the staff.
Purpose: The purpose of this master thesis is to discover the amount of patient satisfaction in Department for teleradiotherapy at Institute of Oncology Ljubljana. The aim was to learn how patients assess different professions (receptionists, nurses, radiotherapists, radiation oncologists) and how satisfied they are with the staff and health care.
Methods: The empirical part of this thesis consists of a quantitive method and questionnaire method of data collection, which includes Likert’s 5 point scale of satisfaction. Cross sectional survey was performed on November 3, 2015 in the Department for teleradiotherapy. It included patients who were irradiated that day regardless of the stage of disease, radiation regime, age or education etc. 282 of 359 patients were questioned which is 78,6 %.
Results and discussion: On average, patients highly agreed (above level 4 – satisfied) with all questioned factors of performance of Institute of Oncology. The study shows that patients’ satisfaction highly depends on the work of radiotherapists (β = 0,489, p < 0,05) when work aspects of radiotherapists only are compared. When other factors are considered in the linear regression, the results show that patients’ satisfaction highly depends on the work of radiotherapists (β = 0,436 , p < 0,05), the work of nurses (β = 0,384, p < 0,01), and kindness of doctors (β = 0,572, p < 0,01).
Conclusion: Patients’ satisfaction is created with the combination of patients’ need and constant health care improvements, and also constant improvements of doctor – patient relations.