Employee satisfaction and well-being is surely every employer's important strategic aim, as it contributes greatly to a higher work efficiency and satisfaction among service users.
Medical researches have proved that stress is one of the most substantial »working-class« diseases and its impact can be seen on the individual as well as collective level. The higher the sick leave, the lower the productivity, interpersonal relations, as well as product quality and reputation.
In order to create a stress-free work environment the organisations need to plan their working time appropriately, enable their employees to take part in the decision making process and measures, the division of tasks should be in accordance with the experience and competence of the individual. It is the employer's duty to recognize the stress generators, evaluate risks which would generate stress and prevent it.
The main aim of the thesis is to highlight the general psychophysical state of the employees in training, occupation and care centres to prepare a basis for a better planning of the work changes and working conditions, as to improve the well-being of the service users with mental disabilities and other employees.
The problem refers to experiencing stress, the burnout syndrome and employee work satisfaction. The research uses the descriptive and causal non-experimental method with the quantitative research approach. The survey includes members in fields of custody and competent professional workers in training, occupation and care centres. The survey took a base on proposition that burnout is closely related to the employee's gender, age and work position, and whether unsatisfying working conditions have an impact on the family relations or the family relations minimize the stress effects.
The survey has proved no deviations in gender in the exposure to the burnout syndrome, it has showed the younger interviewed members are more prone to being affected than the more experienced (senior) members. The employees are less satisfied with the working conditions as they are victims of the burnout syndrome. The family relations are not affected by the working conditions, the family members are more often helpful with the stress management of the employed.
Final conclusion of the survey is that a professional career in the field of providing services / educational programs for people with special needs is stressful. Employees are often exposed to the »stress effects« or feel the »burnout« syndrome.
The purpose of writing the master's thesis is to prepare a basis for an easier understanding and preventing »stress« situations by the active employees in Centres for People With Special Needs and with it increasing the satisfaction of the employed as well as the users.
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