Workplace burnout occurs as a result of prolonged exposure to stress experienced by an individual. It is an extreme state of physical and emotional exhaustion in which a person loses motivation and energy for work. Various interrelated factors contribute to burnout. Although life offers many opportunities, it also brings new challenges and concerns. Timely measures to prevent burnout are crucial, as only preventive strategies ensure better work performance and individual satisfaction. Business communication is essential for organizational functioning, as it involves the exchange of information between management, employees, external partners, and clients. Its effectiveness contributes to a better understanding of tasks, improved coordination of work, and faster problem-solving, with verbal communication, modern tools, and active listening playing an important role.
The aim of the research was to determine the extent to which employees in the public and private sectors are exposed to symptoms of burnout and how this affects the quality of business communication. The survey-based study showed that organizations can reduce burnout and increase productivity through proper work organization, flexible working hours, employee counseling, and leadership training. Productivity improves when employees feel psychologically safe, supported, and receive clear communication regarding goals. The results indicate that employee fatigue and burnout negatively affect the quality of business communication by making it harder to maintain a professional tone, increasing misunderstandings, and reducing motivation to solve problems. Burnout also affects interpersonal relationships, increasing the risk of conflicts and reducing collaboration efficiency, while current organizational measures are often insufficient, with some employees receiving no support in coping with burnout.
|
