Development of a parsimonious evaluation model to support one-stop shop implementation

Paneva, Tanja (avtor), Benčina, Jože (avtor)

One-stop shop (OSS) is an integrated hub offering information and public services at one point of access. The streamlined service delivery makes OSS a preferred concept for governments undergoing modernisation efforts. However, similar to other electronic government initiatives, OSS success is contingent upon user acceptance. While previous research primarily focuses on operational aspects, examining user attitudes toward using OSS remains underexplored. Therefore, we propose a user-centred OSS parsimonious evaluation model (OSSPEM) that could help service providers evaluate OSS success and monitor user feedback throughout the OSS lifecycle. The OSSPEM integrates socio-demographic factors, constructs from both the original and extended Unified Model of Electronic Government Adoption, and the OECD Best Practice Principles for Regulatory Policy. The model comprises a conceptual and measurement framework tested in the context of North Macedonia, involving a study population of 200 respondents. The collected data were analysed using binary logistic regression. The findings expose the validity of the employed constructs in the endeavour to identify drivers of OSS utilisation.

• Jezik: Angleški jezik
• Ključne besede: e-government evaluation, e-government adoption, intention to use, one-stop shop, user-centred
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2025
• Št. strani: Str. 1-30
• Številčenje: Vol. 17, no. 2
• PID: 20.500.12556/RUL-169247
• UDK: 35:004.738.5:303.62(497.17)
• ISSN pri članku: 2075-9517
• DOI: 10.29379/jedem.v17i2.961
• COBISS.SI-ID: 236545283
• Datum objave v RUL: 20.05.2025

Gradivo je del revije

• Naslov: eJournal of eDemocracy and open government
• Skrajšan naslov: eJournal eDemocracy open gov.
• Založnik: Center for E-Government, Danube University Krems
• ISSN: 2075-9517
• COBISS.SI-ID: 18453782

Licence

• Licenca: CC BY-NC 4.0, Creative Commons Priznanje avtorstva-Nekomercialno 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by-nc/4.0/deed.sl
• Opis: Licenca Creative Commons, ki prepoveduje komercialno uporabo, vendar uporabniki ne rabijo upravljati materialnih avtorskih pravic na izpeljanih delih z enako licenco.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: evalvacija e-uprave, sprejemanje e-uprave, namen uporabe, vse na enem mestu, usmerjen na uporabnika