20.500.12556/RUL-169247 Development of a parsimonious evaluation model to support one-stop shop implementation One-stop shop (OSS) is an integrated hub offering information and public services at one point of access. The streamlined service delivery makes OSS a preferred concept for governments undergoing modernisation efforts. However, similar to other electronic government initiatives, OSS success is contingent upon user acceptance. While previous research primarily focuses on operational aspects, examining user attitudes toward using OSS remains underexplored. Therefore, we propose a user-centred OSS parsimonious evaluation model (OSSPEM) that could help service providers evaluate OSS success and monitor user feedback throughout the OSS lifecycle. The OSSPEM integrates socio-demographic factors, constructs from both the original and extended Unified Model of Electronic Government Adoption, and the OECD Best Practice Principles for Regulatory Policy. The model comprises a conceptual and measurement framework tested in the context of North Macedonia, involving a study population of 200 respondents. The collected data were analysed using binary logistic regression. The findings expose the validity of the employed constructs in the endeavour to identify drivers of OSS utilisation. e-government evaluation e-government adoption intention to use one-stop shop user-centred evalvacija e-uprave sprejemanje e-uprave namen uporabe vse na enem mestu usmerjen na uporabnika true false true Angleški jezik Slovenski jezik Članek v reviji 2025-05-20 15:04:15 2025-05-20 15:15:40 2025-05-21 03:57:17 0000-00-00 00:00:00 2025 0 0 Str. 1-30 no. 2 Vol. 17 2025 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35:004.738.5:303.62(497.17) 2075-9517 10.29379/jedem.v17i2.961 236545283 RAZ_Paneva_Tanja_2025.pdf RAZ_Paneva_Tanja_2025.pdf 1 369914B9A3C0E827C1040DC478191787 1c96780819f6a062da577f2cc66c423693ca22d60c11bdd8b195924e3640f760 014e960b-357a-11f0-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=210498 https://jedem.org/index.php/jedem/article/view/961 1 b395feec-3579-11f0-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=210497 Fakulteta za upravo 0 0 0