The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

Colnar, Simon (avtor), Radević, Ivan (avtor), Martinović, Nikola (avtor), Lojpur, Anđelko (avtor), Dimovski, Vlado (avtor)

This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today’s knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.

• Jezik: Angleški jezik
• Ključne besede: health services, information technology, knowledge transfer
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: EF - Ekonomska fakulteta
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Datum objave: 03.08.2022
• Leto izida: 2022
• Št. strani: Str. 1-24
• Številčenje: Vol. 17, (art. 0272346)
• PID: 20.500.12556/RUL-140170
• UDK: 616.9
• ISSN pri članku: 1932-6203
• DOI: 10.1371/journal.pone.0272346
• COBISS.SI-ID: 117618691
• Datum objave v RUL: 12.09.2022

Gradivo je del revije

• Naslov: PloS one
• Založnik: Public Library of Science
• ISSN: 1932-6203
• COBISS.SI-ID: 2005896

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: zdravstvo, informacijska tehnologija, prenos znanja

Projekti

• Financer: ARRS - Agencija za raziskovalno dejavnost Republike Slovenije
• Program financ.: Raziskovalni program
• Številka projekta: P5-0364
• Naslov: Vpliv upravljanja, organizacijskega učenja in managementa znanja ter inovacij na organizacije v starajočih se družbah