The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

Colnar, Simon (author), Radević, Ivan (author), Martinović, Nikola (author), Lojpur, Anđelko (author), Dimovski, Vlado (author)

This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today’s knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.

• Language: English
• Keywords: health services, information technology, knowledge transfer
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: EF - School of Economics and Business
• Publication status: Published
• Publication version: Version of Record
• Publication date: 03.08.2022
• Year: 2022
• Number of pages: Str. 1-24
• Numbering: Vol. 17, (art. 0272346)
• PID: 20.500.12556/RUL-140170
• UDC: 616.9
• ISSN on article: 1932-6203
• DOI: 10.1371/journal.pone.0272346
• COBISS.SI-ID: 117618691
• Publication date in RUL: 12.09.2022

Record is a part of a journal

• Title: PloS one
• Publisher: PLOS
• ISSN: 1932-6203
• COBISS.SI-ID: 2005896

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: zdravstvo, informacijska tehnologija, prenos znanja

Projects

• Funder: ARRS - Slovenian Research Agency
• Funding programme: Raziskovalni program
• Project number: P5-0364
• Name: Vpliv upravljanja, organizacijskega učenja in managementa znanja ter inovacij na organizacije v starajočih se družbah