Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment

Amo, Iñigo Fernández del (avtor), Erkoyuncu, John (avtor), Vrabič, Rok (avtor), Frayssinet, Romain (avtor), Vazquez Reynel, Cristina (avtor), Roy, Rajkumar (avtor)

Remote diagnosis procedures are prone to communication errors due to varying levels of experience and knowledge between expert maintainers and technicians. These result in inefficiencies that delay the diagnosis process. The aim of the paper is to develop a Structured-Message Authoring framework for Augmented Reality (AR) Remote Communication (SMAARRC) and to evaluate its ability to enhance the efficiency of remote diagnosis services. The framework proposes a message structure and automatic AR content creation rules for it that enable data capture and sharing within a remote context. Laboratory experiments present an average time reduction of 56% for remote calls while maintaining same quality compared to traditional remote communication methods (phone calls and emails). Remote experts feedback evidence the usability and feasibility of this framework to work in real-life conditions.

• Jezik: Angleški jezik
• Ključne besede: augmented reality, maintenance, diagnosis, remote collaboration
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FS - Fakulteta za strojništvo
• Status publikacije: Objavljeno
• Različica publikacije: Preprint, delovna različica publikacije (nerecenzirana)
• Leto izida: 2020
• Št. strani: Str. 1- 17
• Številčenje: Vol. 145
• PID: 20.500.12556/RUL-117873
• UDK: 004.946:005.56(045)
• ISSN pri članku: 1474-0346
• DOI: 10.1016/j.aei.2020.101096
• COBISS.SI-ID: 24101123
• Datum objave v RUL: 31.07.2020

Gradivo je del revije

• Naslov: Advanced engineering informatics : the science of supporting knowledge-intensive activities
• Skrajšan naslov: Adv. eng. inf.
• Založnik: Elsevier
• ISSN: 1474-0346
• COBISS.SI-ID: 7089686

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: obogatena resničnost, vzdrževanje, diagnostika, sodelovanje na daljavo

Projekti

• Financer: ARRS - Agencija za raziskovalno dejavnost Republike Slovenije
• Številka projekta: P2-0270
• Naslov: Proizvodni sistemi, laserske tehnologije in spajanje materialov