Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment

Amo, Iñigo Fernández del (author), Erkoyuncu, John (author), Vrabič, Rok (author), Frayssinet, Romain (author), Vazquez Reynel, Cristina (author), Roy, Rajkumar (author)

Remote diagnosis procedures are prone to communication errors due to varying levels of experience and knowledge between expert maintainers and technicians. These result in inefficiencies that delay the diagnosis process. The aim of the paper is to develop a Structured-Message Authoring framework for Augmented Reality (AR) Remote Communication (SMAARRC) and to evaluate its ability to enhance the efficiency of remote diagnosis services. The framework proposes a message structure and automatic AR content creation rules for it that enable data capture and sharing within a remote context. Laboratory experiments present an average time reduction of 56% for remote calls while maintaining same quality compared to traditional remote communication methods (phone calls and emails). Remote experts feedback evidence the usability and feasibility of this framework to work in real-life conditions.

• Language: English
• Keywords: augmented reality, maintenance, diagnosis, remote collaboration
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FS - Faculty of Mechanical Engineering
• Publication status: Published
• Publication version: Preprint, working version of publication, not peer-reviewed
• Year: 2020
• Number of pages: Str. 1- 17
• Numbering: Vol. 145
• PID: 20.500.12556/RUL-117873
• UDC: 004.946:005.56(045)
• ISSN on article: 1474-0346
• DOI: 10.1016/j.aei.2020.101096
• COBISS.SI-ID: 24101123
• Publication date in RUL: 31.07.2020

Record is a part of a journal

• Title: Advanced engineering informatics : the science of supporting knowledge-intensive activities
• Shortened title: Adv. eng. inf.
• Publisher: Elsevier
• ISSN: 1474-0346
• COBISS.SI-ID: 7089686

Secondary language

• Language: Slovenian
• Keywords: obogatena resničnost, vzdrževanje, diagnostika, sodelovanje na daljavo

Projects

• Funder: ARRS - Slovenian Research Agency
• Project number: P2-0270
• Name: Proizvodni sistemi, laserske tehnologije in spajanje materialov