Introduction: Nowadays, people with cronic disease and other people can benefit from the access and the ability to use information and communication technology for satisfying psychical and social needs. Using online forums they increase their self-esteem and motivation for treatment. The web is useful at the health area and the treatment process, especially by providing quality and timely information and influencing the generally impowerment of health care. Purpose: With a qualitative analysis of the text, the purpose was to find out, which information and what kind of support are the users of the web forum Diabetes looking for on the Med.Over.Net website. Methods of work: The present interpretation of data or text of users and moderator of the online forum Diabetes on the online health portal Med.Over.Net is based on a multi-phase approach to qualitative content analysis. In the research sample there were included data or text, that was published on the Med.Over.Net online health portal on the web forum Diabetes during the years 2013 – 2015 and covers questions from the users of the web forum and answers of the moderator and other users of the web forum. Results: Users of the web forum Diabetes on the Med.Over.Net web portal most often seek for emotional and informational support. According to the analysis of the text, the most of support is indicated in the interpretation of the blood glucose values and technical instructions for the correct measurement of the blood glucose and insulin application. Also, there a frequent records of the suitable diet of the diabetics and the effect of the diabetes on the fetus during pregnancy. Discussion and conclusion: With the study we concluded, that all discussed topics indicate the relevance of their implementation to the health education of patients with diabetes. In this context, there should be considered the most frequently discussed or repetitive contents, which could indicate of a lack of knowledge of individuals with diabetes or, at least, their uncertainty in the knowledge and skills provided for successfully managing the challenges of diabetes.
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