To succeed nowadays companies have to offer, beside objective and functional advantages of products or services, also market communication, efficiently distributing products or services. To achieve competitive advantages on the market, efficient and successful personal selling is one of the most important instruments of market communication. Therefore, the company should follow new trends on this field. Personal selling, as an instrument of market communication, was researched in literature and on concrete cases. To achieve further growth and development, Novoles wants to perform on market successfully with good communication, above all with personal selling. We want users to be satisfied, and to establish long-term attitudes with them. In the sales sector, the manager and his collaborators were interviewed, and questionnaires sent to our buyers. Personal sale was found out to be the most important instrument of market communication. Using contemporary accessories at sales our company could achieve even better business results.
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