This thesis examines records management at the Ministry of the Interior (MNZ), focusing on the gap between regulatory requirements and employees’ perceptions of electronic working practices. Particular attention is paid to parallel paper and electronic records, document visibility, cover for absent employees and trust in original electronic records. The case study combines a review of literature, regulations and an inspection report, research using a questionnaire among 50 purposively selected employees and summaries of ten semi-structured interviews organised into six thematic categories.
The research findings indicate frequent printing of electronic documents, perceived additional workload arising from parallel records and difficulties in reviewing extensive electronic case files. Seventy-five per cent of respondents reported difficulties in noticing new documents, while 82 per cent believed automated notifications would remove the need for printing to inform colleagues. Seventy per cent had not received training on P-ETZ requirements and the Event Track module, while 60 per cent expressed doubts about original electronic records. The interview summaries highlight organisational instructions, access rights, user experience and explanations of the legal significance of electronic records. The proposed directions concern notifications, absence cover, digital work ergonomics and training. The findings describe the purposively selected sample and provide a basis for assessing improvements and conducting further research.
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