Prednosti in slabosti elektronskih in papirnih vlog v upravnem poslovanju z vidika zaposlenih na upravnih enotah : diplomsko delo

Barle, Larisa (avtor), Dečman, Mitja (mentor)

Diplomsko delo obravnava prednosti in slabosti elektronskih ter papirnih vlog v upravnem poslovanju z vidika zaposlenih na upravnih enotah. V teoretičnem delu so predstavljene temeljne značilnosti digitalne preobrazbe javne uprave, vloga vlog kot temelja upravnih postopkov ter vpliv hibridnega modela poslovanja na organizacijo dela in učinkovitost upravnih enot. Empirični del temelji na polstrukturiranih intervjujih s šestimi vodilnimi uslužbenci različnih upravnih enot v Sloveniji. Podatki so analizirani s pomočjo tematske analize. Rezultati raziskave kažejo, da zaposleni elektronske vloge (zlasti oddane prek portala eUprava) ocenjujejo kot bistveno bolj učinkovite, saj zmanjšujejo administrativno breme, pospešujejo obravnavo zadev in zmanjšujejo število nepopolnih vlog. Po drugi strani osebne papirne vloge omogočajo neposreden stik s strankami in takojšnjo pomoč pri izpolnjevanju, kar je ključno za starejše in digitalno manj pismene uporabnike. Hibridni sistem poslovanja predstavlja največji organizacijski izziv, saj vodi do podvajanja administrativnih nalog in povečane časovne ter mentalne obremenitve zaposlenih. Nepopolne vloge so občutno pogostejše pri papirni oddaji, medtem ko elektronski sistemi s preverjanjem obveznih polj in prilog znatno zmanjšujejo število napak. Za uspešno digitalno preobrazbo javne uprave je zato nujno uravnoteženje med tehnološkim napredkom in ohranjanjem inkluzivnosti. Popolna digitalizacija v bližnji prihodnosti ni realna zaradi obstoječega digitalnega razkoraka. Delo zaključuje s praktičnimi predlogi za optimizacijo hibridnega modela, med katerimi izstopajo postopna razširitev uporabe tehnologij OCR, ciljna usposabljanja zaposlenih, krepitev Digi info točk ter nadaljnja standardizacija postopkov znotraj informacijskih sistemov.

• Jezik: Slovenski jezik
• Ključne besede: digitalna preobrazba javne uprave, vloge, hibridno poslovanje, upravne enote, administrativna obremenitev, učinkovitost upravnega poslovanja, tematska analiza
• Vrsta gradiva: Diplomsko delo/naloga
• Tipologija: 2.11 - Diplomsko delo
• Organizacija: FU - Fakulteta za upravo
• Kraj izida: Ljubljana
• Založnik: [L. Barle]
• Leto izida: 2026
• Št. strani: X, 61 str.
• PID: 20.500.12556/RUL-186332
• UDK: 35.077.3(497.4)(043.2)-057
• COBISS.SI-ID: 289598467
• Datum objave v RUL: 31.08.2026

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Advantages and disadvantages of electronic and paper applications in administrative procedures from the perspective of employees at administrative units

Izvleček

The thesis examines the advantages and disadvantages of electronic and paper applications in administrative procedures from the perspective of employees at administrative units. The theoretical part presents the fundamental characteristics of the digital transformation of public administration, the role of applications as the foundation of administrative procedures, and the impact of the hybrid business model on work organisation and the efficiency of administrative units. The empirical part is based on semi-structured interviews with six managerial employees from different administrative units in Slovenia. The data were analysed using thematic analysis. The research results show that employees perceive electronic applications (particularly those submitted via the eUprava portal) as significantly more efficient, as they reduce administrative burden, accelerate case processing, and decrease the number of incomplete applications. On the other hand, personal paper applications enable direct contact with clients and immediate assistance in filling out forms, which is crucial for older and digitally less literate users. The hybrid business model represents the greatest organisational challenge, as it leads to duplication of administrative tasks and increased time and mental workload for employees. Incomplete applications are considerably more common with paper submissions, while electronic systems with built-in checks of mandatory fields and attachments significantly reduce the number of errors. For a successful digital transformation of public administration, a balance between technological progress and the preservation of inclusiveness is therefore essential. Complete digitisation in the near future is not realistic due to the existing digital divide. The thesis concludes with practical recommendations for optimising the hybrid model, including the gradual expansion of OCR technology use, targeted employee training, strengthening of Digi info points, and further standardisation of procedures within information systems.

• Ključne besede: digital transformation of public administration, applications, hybrid business model, administrative units, administrative burden, efficiency of administrative procedures, thematic analysis