This master’s thesis examines violence against healthcare workers as part of the occupational safety and health (OSH) management system in primary healthcare settings. The aim of the study was to assess the prevalence, forms, and consequences of workplace violence, and to analyse existing mechanisms for its management in healthcare centres in the Gorenjska region.
The study is based on a quantitative research design using an anonymous survey questionnaire. The questionnaire was distributed to 1,241 employees, of whom 231 completed it in full (response rate: 18.6 %). The data were analysed using descriptive statistical methods.
The findings indicate that workplace violence is highly prevalent, with 87 % of respondents reporting at least one incident in the past 12 months. Verbal violence is the most common form (73 %), followed by humiliation (41 %) and threats (27 %), while physical violence is less frequent (3 %). Violence most frequently occurs in outpatient clinics (27 %) and during telephone communication (27 %). Overall, 77% of respondents reported negative psychophysical consequences, most commonly stress (66 %) and reduced work motivation (41 %). Despite the high prevalence, reporting rates remain low, with only 18% of incidents being formally reported.
The results demonstrate that workplace violence should not be regarded as isolated incidents, but as a systemic risk requiring structured management within the OSH framework. Key measures include the implementation of clear protocols, improvement of reporting systems, targeted employee training, and the provision of psychological and legal support. The study highlights the need for a shift from reactive responses to proactive management of workplace violence as a psychosocial risk.
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