RAZVOJ LOGISTIČNIH PROCESOV IN DIGITALNE PODPORE V MIKRO PODJETJIH: PRIMERJAVA IZBRANIH PODJETIJ

Cotič, Timotej (avtor), Beškovnik, Bojan (mentor)

Magistrsko delo obravnava razvoj logističnih procesov in digitalne podpore v mikro podjetjih ter njun pomen pri obvladovanju rasti poslovanja. Namen raziskave je bil ugotoviti, kako rast vpliva na poslovne in logistične procese v mikro podjetjih, kakšno vlogo ima pri tem digitalna podpora ter katere prilagoditve omogočajo bolj stabilno in pregledno rast. Teoretični del temelji na pregledu literature s področja logistike, procesnega upravljanja, organizacijskih izzivov mikro podjetij in digitalne transformacije. V ospredju so procesna zrelost, standardizacija, preglednost materialnih in informacijskih tokov ter vloga digitalnih rešitev pri izboljševanju logistične učinkovitosti. Literatura kaže, da digitalizacija v mikro podjetjih ne deluje kot nadomestilo za procesno neurejenost, temveč kot podpora dovolj stabilnim in ponovljivim procesom. Podatki so bili pridobljeni z dvema vprašalnikoma, prilagojenima značilnostim posameznega podjetja. Za podjetje Evitas je bil uporabljen strukturiran anketni vprašalnik z zaprtimi in odprtimi vprašanji, za podjetje Galenaro pa vprašalnik, ki je bil uporabljen kot podlaga za strukturiran ustni pogovor z direktorjem podjetja. Raziskava je pokazala, da rast podjetja ne pomeni le večjega obsega poslovanja, temveč tudi večjo kompleksnost logističnih, organizacijskih in informacijskih tokov. V podjetju z bolj urejenimi logističnimi in organizacijskimi procesi so bili z uspešnejšim obvladovanjem večjega obsega poslovanja povezani standardizirani logistični postopki, jasnejša delitev dela, večja preglednost zalog in bolj integrirana digitalna podpora. V manj formaliziranem podjetju pa so bili procesi bolj odvisni od osebnega znanja, neposredne koordinacije in ročnega usklajevanja. Ključna ugotovitev magistrskega dela je, da razlika med procesno bolj urejenim in manj formaliziranim mikro podjetjem ni predvsem v številu uporabljenih digitalnih orodij, temveč v stopnji urejenosti poslovnih in logističnih procesov ter vpetosti digitalne podpore v njihove ključne tokove.

• Jezik: Slovenski jezik
• Ključne besede: mikro podjetja, logistični procesi, digitalna podpora, procesna zrelost, rast podjetja, digitalna transformacija
• Vrsta gradiva: Magistrsko delo/naloga
• Organizacija: FPP - Fakulteta za pomorstvo in promet
• Leto izida: 2026
• PID: 20.500.12556/RUL-183668
• COBISS.SI-ID: 282047747
• Datum objave v RUL: 17.06.2026

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: DEVELOPMENT OF LOGISTICS PROCESSES AND DIGITAL SUPPORT IN MICRO-ENTERPRISES: A COMPARISON OF SELECTED COMPANIES

Izvleček

This master’s thesis examines the development of logistics processes and digital support in micro enterprises and their role in managing business growth. The purpose of the research was to determine how growth affects business and logistics processes in micro enterprises, what role digital support plays in this context, and which adjustments enable more stable and transparent growth. The theoretical part is based on a review of the literature in the fields of logistics, business process management, organizational challenges of micro enterprises, and digital transformation. The main focus is on process maturity, standardization, the transparency of material and information flows, and the role of digital solutions in improving logistics efficiency. The literature shows that digitalization in micro enterprises does not function as a substitute for poorly organized processes, but rather as support for sufficiently stable and repeatable processes. Data were collected using two questionnaires adapted to the characteristics of each company. For Evitas, a structured questionnaire containing closed and open-ended questions was used, while for Galenaro, an adapted questionnaire served as the basis for a structured oral interview with the company’s director. The research showed that business growth does not merely mean a larger volume of operations, but also greater complexity of logistics, organizational, and information flows. In the company with more structured logistics and organizational processes, standardized logistics procedures, a clearer division of work, greater inventory visibility, and more integrated digital support were associated with more effective management of a larger scale of operations. In the less formalized company, processes were more dependent on personal knowledge, direct coordination, and manual coordination. The key finding of the thesis is that the difference between a more process-structured and a less formalized micro enterprise lies not primarily in the number of digital tools used, but in the degree of organization of business and logistics processes and the extent to which digital support is embedded in their core flows.

• Ključne besede: micro enterprises, logistics processes, digital support, process maturity, business growth, digital transformation