Workplace stress in healthcare institutions is an increasingly pressing issue that directly affects both employee well-being and health, as well as the quality of healthcare services provided. This thesis examines the perception of stressors among employees at the University Medical Centre Ljubljana (UMC Ljubljana), with particular focus on differences related to gender, age, length of service, and job position. A quantitative research approach was employed to address the research objectives. The collected data were analysed using descriptive statistics, independent-samples t-test, one-way analysis of variance (ANOVA), and multiple regression analysis.
The findings indicate that the most prevalent stressors are word overload, staff shortages, and high responsibility for patients or work tasks. Greater exposure to stress was not detected among younger female employees, while men on average rated all stressors slightly lower; however, these differences were not statistically significant. Statistically significant differences in the experience of stress were identified between medical and administrative staff, with medical personnel reporting a higher level of perceived stress. The results that stress at UMC Ljubljana is not merely an individual concern but a systematic issue requiring targeted organisational interventions. The findings are of practical relevance to UMC Ljubljana management and healthcare policymakers in designing measures to reduce workload and improve working conditions.
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