Verbalna in neverbalna komunikacija med vzgojitelji in starši : diplomsko delo

Jesihar, Maja (avtor), Skubic, Darija (mentor)

V diplomskem delu sem proučevala verbalno in neverbalno komunikacijo med vzgojitelji in starši. V teoretičnem delu sem najprej opredelila komunikacijo, vrste in elemente komuniciranja. Obravnavala sem tudi komunikacijske stile, odprto komunikacijo, učinkovito in neučinkovito komunikacijo, ovire v komunikaciji, obrambne mehanizme v komunikaciji in najpogostejše napake v komuniciranju. Podrobno sem predstavila tudi verbalno in neverbalno komunikacijo. Še posebej sem izpostavila komunikacijo med vzgojitelji in starši, družino kot temelj komunikacije, bonton in konflikte. V empiričnem delu sem raziskovala, kako starši komunicirajo z vzgojitelji v vsakodnevnih situacijah in obratno. Analizirala sem kulturo komunikacije (rabo vikanja in tikanja, rokovanje), uporabo neverbalne komunikacije (proksemiko, gestikulacijo in mimiko) in stil komunikacije. Raziskavo sem izvedla z dvema anketnima vprašalnikoma. Prvi anketni vprašalnik z vprašanji za vzgojitelje je izpolnilo 42 vzgojiteljev. Drugi vprašalnik za starše predšolskih otrok je izpolnilo 167 staršev. Oba anketna vprašalnika je sestavljalo 10 vprašanj zaprtega tipa in 3 vprašanja odprtega tipa. Podatke sem nato obdelala s programom Microsoft Exel, jih grafično prikazala in interpretirala s sodobno domačo in tujo strokovno literaturo. Rezultati raziskave kažejo, da so vzgojitelji in starši med seboj v komunikaciji spoštljivi. Spoštljiv odnos je tako vzgojiteljem kot staršem zelo pomemben. Vzgojitelji starše najpogosteje vikajo, starši pa pogosteje uporabljajo kombinacijo vikanja in tikanja. Manj kot polovica staršev vzgojitelje samo vika. Največ vzgojiteljev uporablja asertivni stil komunikacije, nekateri tudi pasivni. Večina staršev ravno tako uporablja asertivni komunikacijski stil, vseeno pa jih je četrtina pasivnih. Nekaj izmed njih je tudi manipulativnih. Agresivni in pasivno agresivni niso niti vzgojitelji niti starši. Kljub temu pa večina vzgojiteljev poroča, da neprimerno ali agresivno komunikacijo staršev doživi nekajkrat na leto, nekateri tudi večkrat. Ob neprimerni komunikaciji staršev vzgojitelji najpogosteje govorijo umirjeno, strokovno in spoštljivo.

• Jezik: Slovenski jezik
• Ključne besede: odnosi med starši in učitelji, predšolska vzgoja, komunikacija, neverbalna komunikacija, starši, verbalna komunikacija, vzgojitelji
• Vrsta gradiva: Diplomsko delo/naloga
• Tipologija: 2.11 - Diplomsko delo
• Organizacija: PEF - Pedagoška fakulteta
• Kraj izida: Ljubljana
• Založnik: M. Jesihar
• Leto izida: 2026
• Št. strani: 54 str.
• PID: 20.500.12556/RUL-182643
• UDK: 373.2(043.2)
• COBISS.SI-ID: 278994435
• Datum objave v RUL: 20.05.2026

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Verbal and nonverbal communication between preschool teachers and parents

Izvleček

In my thesis, I investigated verbal and nonverbal communication between preschool teachers and parents. In the theoretical part, I first defined communication, its types, and elements. I also addressed communication styles, open communication, effective and ineffective communication, barriers to communication, defense mechanisms in communication, and the most common communication mistakes. Furthermore, I provided a detailed presentation of verbal and nonverbal communication. Special emphasis was placed on communication between preschool teachers and parents, the family as the foundation of communication, etiquette, and conflict. In the empirical part, I investigated how parents communicate with preschool teachers in everyday situations and vice versa. I analyzed communication culture (the use of formal and informal address, handshaking), the use of nonverbal communication (proxemics, gestures, and facial expressions), and communication styles. The research was conducted using two survey questionnaires. The first questionnaire, intended for preschool teachers, was completed by 42 participants. The second questionnaire, intended for parents of preschool children, was completed by 167 parents. Both questionnaires consisted of 10 closed-ended and 3 open-ended questions. The data were processed using Microsoft Excel, presented graphically, and interpreted with the support of contemporary domestic and international professional literature. The results of the study show that communication between preschool teachers and parents is generally respectful. A respectful relationship is considered very important by both groups. Preschool teachers most frequently use formal forms of address when speaking to parents, while parents more often use a combination of formal and informal address. Fewer than half of the parents use only formal address when communicating with teachers. Most preschool teachers use an assertive communication style, while some also display a passive style. Similarly, the majority of parents use an assertive communication style; however, approximately one quarter exhibit a passive style, and a small number demonstrate manipulative tendencies. Neither preschool teachers nor parents were found to use aggressive or passive-aggressive communication styles. Nevertheless, most preschool teachers report experiencing inappropriate or aggressive communication from parents several times a year, with some encountering it more frequently. In such situations, preschool teachers most often respond calmly, professionally, and respectfully.

• Ključne besede: communication, nonverbal communication, parents, verbal communication, preschool teacher