Associations of work- and personal-life-related techno-stressors with emotional exhaustion, sickness absenteeism, and turnover intentions in public administration

Buzeti, Jernej (avtor), Dečman, Mitja (avtor), Kristl, Nina (avtor)

Digital technology is increasingly embedded in our professional lives, exposing us to various techno-stressors. Based on the Stressor-Strain-Outcome (SSO) model, we developed a holistic perspective on technostress and a research model to investigate how work-related and personal-life-related techno-stressors among employees in public administration organizations impact emotional exhaustion, sickness absenteeism, and turnover intentions. Furthermore, we investigated how psychological resilience moderates the relationship between work-related and personal-life-related techno-stressors and emotional exhaustion. The study was conducted in public administration organizations in Slovenia and included 1191 employees in the study sample. We used structural equation modeling to test the proposed research model. We found that some work-related techno-stressors significantly associated with employees emotional exhaustion. Among the personal-life-related techno-stressors, information overload demonstrated positive association with emotional exhaustion. In addition, emotional exhaustion was positively related to sickness absenteeism and turnover intention. Although no direct association between techno-stressors and sickness absenteeism was observed, our findings demonstrate that techno-stressors are indirectly linked to sickness absenteeism via emotional exhaustion. This study thus provides the first known empirical evidence of the indirect associations between techno-stressors and sickness absenteeism through emotional exhaustion, thereby filling a notable research gap.

• Jezik: Angleški jezik
• Ključne besede: technostress, ICT–related job demands, sickness absence, intention to leave, emotional fatigue, mental resilience, public sector employees
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2026
• Št. strani: 17 str.
• Številčenje: Vol. 266, [article no.] 106772
• PID: 20.500.12556/RUL-181475
• UDK: 35:331.316.2"374.6"
• ISSN pri članku: 1873-6297
• DOI: 10.1016/j.actpsy.2026.106772
• COBISS.SI-ID: 274575875
• Datum objave v RUL: 08.04.2026

Gradivo je del revije

• Naslov: Acta psychologica
• Založnik: Elsevier Science
• ISSN: 1873-6297
• COBISS.SI-ID: 56342019

Licence

• Licenca: CC BY-NC 4.0, Creative Commons Priznanje avtorstva-Nekomercialno 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by-nc/4.0/deed.sl
• Opis: Licenca Creative Commons, ki prepoveduje komercialno uporabo, vendar uporabniki ne rabijo upravljati materialnih avtorskih pravic na izpeljanih delih z enako licenco.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: tehnostres, z delom povezane zahteve IKT, bolniška odsotnost, namera za odhod, čustvena izčrpanost, duševna odpornost, zaposleni v javnem sektorju

Projekti

• Financer: ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
• Številka projekta: P2-0426
• Naslov: Digitalna preobrazba za pametno javno upravljanje