Organizational readiness for co-creation of public services in the Central and Eastern European administrative tradition : development of the conceptual multi-attribute decision support model

Hržica, Rok (avtor), Pluchinotta, Irene (avtor), Kovač, Polonca (avtor), Vrbek, Sanja (avtor), Jukić, Tina (avtor)

Co-creation of public services and policies is considered a promising practice of re-shaping the traditional relationship between the state and its citizens, businesses and non-governmental organizations (NGOs). Nevertheless, there are also warnings that the implementation of the process of co-creation could fail. A possible reason is that the organization is not ready or sufficiently mature to implement the process of co-creation. This paper addresses co-creation drivers and barriers identified through systematic literature review and analysis of case studies from two Central and Eastern European (CEE) countries. The aim of this paper is to provide practitioners from CEE countries with a conceptual multi-attribute decision support model for evaluating the organizational readiness for co-creation. The methodological framework consists of three steps. The first two steps, content analysis (i.e. literature review) and case-study analysis, were used to identify and analyze drivers and barriers, which are then used in the last step to develop the conceptual multi-attribute decision support model. The developed model consists of 26 attributes grouped into three categories: capacity of the organization, drivers and barriers related to internal (public organization) co-creators, and context related drivers and barriers.

• Jezik: Angleški jezik
• Ključne besede: co-creation, drivers, barriers, multi-attribute decision support model, organizational readiness, administrative tradition, CEE
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2021
• Št. strani: Str. 169-214
• Številčenje: Vol. 14, iss. 1
• PID: 20.500.12556/RUL-178380
• UDK: 35(4-191.2)(4-11)
• ISSN pri članku: 1337-9038
• DOI: 10.2478/nispa-2021-0007
• COBISS.SI-ID: 66455299
• Datum objave v RUL: 26.01.2026

Gradivo je del revije

• Naslov: The NISPAcee journal of public administration and policy
• Skrajšan naslov: NISPAcee j. public adm. policy
• Založnik: NISPAcee - Network of Institutes and Schools of Public Administration in Central and Eastern Europe
• ISSN: 1337-9038
• COBISS.SI-ID: 3492526

Licence

• Licenca: CC BY-NC-ND 4.0, Creative Commons Priznanje avtorstva-Nekomercialno-Brez predelav 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by-nc-nd/4.0/deed.sl
• Opis: Najbolj omejujoča licenca Creative Commons. Uporabniki lahko prenesejo in delijo delo v nekomercialne namene in ga ne smejo uporabiti za nobene druge namene.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: soustvarjanje, spodbujevalni dejavniki, zaviralni dejavniki, večkriterijski odločitveni model, organizacijska pripravljenost, upravna tradicija, Srednja in Vzhodna Evropa

Projekti

• Financer: EC - European Commission
• Program financ.: H2020
• Številka projekta: 770591
• Naslov: Co Production and Co Governance: Strategic Management, Public Value and Co Creation in the Renewal of Public Agencies across Europe
• Akronim: COGOV