The thesis deals with nonverbal communication in public administration. We encounter communication at every step, but it is somewhat more important in the business world, as it affects the final satisfaction of customers. The main reason for researching this area is primarily the interest in how much public officials are aware of the importance of nonverbal communication.
The research was conducted using a quantitative method, and a survey questionnaire was sent to all state administration employees. The research conducted revealed that public servants are very aware of nonverbal communication in the workplace, both when interacting with clients and among themselves, among colleagues. Based on the analysis of the results, all three hypotheses were confirmed, which means that it was correctly predicted that the conscious use of non-verbal communication affects the final satisfaction of users, as well as clear labels and an organized space, and the impact of coordinating verbal and non-verbal communication on misunderstandings.
The theoretical and practical part of the thesis found that public administration employees do not have adequate support or lack training and education on nonverbal communication. Therefore, this work is also an encouragement for all employees or superiors to send their employees to such trainings.
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