Brnik Airport is the largest airport in Slovenia and one of the more important logistics centers in the wider geographical area. With a high frequency of flights, various aircraft are replaced daily at the airport, which must be properly serviced. The entire aircraft turnaround process is handled by ground handling agents (GHA). Agents are people who take care of the aircraft from its landing to its safe takeoff. The agents' work begins before the aircraft lands by obtaining all the necessary data that is crucial for a safe turnaround. The paper deals with the procedures the agent performs regarding passenger disembarkation, cargo unloading, fuel loading, passenger boarding and cargo loading. In detail, it deals with the operation of Airbus A321 aircraft of Finniar and Turkish Airlines. Both companies have similar goals, to safely and accurately transport passengers and cargo to their destination, but they differ in their work processes, which also results in differences in the work of the agent. The Finnish airline places greater emphasis on speed by allowing the agent to work and organize multiple operations at the same time. Meanwhile, Turkish Airlines allows more time for operation, but this still doesn’t make the work easier, as the agent must confirm each phase and document it more thoroughly in real time, just like at Finnair.
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