“Sorry, we don’t have any LGBTQI+ service users” : bridging gaps towards inclusion in social services

Urek, Mojca (avtor), Jurček, Anže (avtor)

This article addresses the persistent gap between the ethical foundations of social work-rooted in human rights, social justice, and anti‐oppressive practices - and the exclusionary experiences of LGBTQI+ people within Slovenian social work and care services. It examines how these services respond to LGBTQI+ needs, identifies the typical patterns of practice, and explores how general equity principles can be more effectively translated into everyday work. The article draws on a narrative synthesis of three research projects conducted between 2018 and 2021, focusing on the experiences of LGBTQI+ older people, children, and youth in Slovenian social and care services. These include two European projects and a small‐scale qualitative study during the Covid‐19 epidemic. Based on these findings, the article identifies recurring themes and patterns in the response of services, including instances of openly inappropriate treatment, denial through universalist approaches, the “transparent closet,” and examples of inclusive and affirming practices. While exclusion remains widespread, the article highlights promising practices - particularly within NGO‐led initiatives - and calls for systemic change.

• Jezik: Angleški jezik
• Ključne besede: human rights, LGBTQI+, children and young people, older people, professional conduct, social care services, professional conduct, social justice, social work
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FSD - Fakulteta za socialno delo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2025
• Št. strani: 21 str.
• Številčenje: Vol. 13, art. 10563
• PID: 20.500.12556/RUL-175961
• UDK: 364.4-055.3
• ISSN pri članku: 2183-2803
• DOI: 10.17645/si.10563
• COBISS.SI-ID: 254340355
• Datum objave v RUL: 14.11.2025

Gradivo je del revije

• Naslov: Social inclusion
• Založnik: Cogitatio Press
• ISSN: 2183-2803
• COBISS.SI-ID: 523399961

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: človekove pravice, LGBTQI+, otroci in mladina, stari ljudje, socialno delo, socialne službe

Projekti

• Financer: ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
• Številka projekta: J5-2566
• Naslov: SOCIALNO DELO KOT DRUŽBENA NAPRAVA SOLIDARNOSTI: IZBRANE PROBLEMATIKE V ZGODOVINSKI IN IZKUŠENJSKI OPTIKI