This master’s thesis examines the perceptions of citizens of the Republic of Slovenia regarding ADM in public governance. The study is situated within the theoretical frameworks of good public governance, smart public governance, and technology acceptance theories, aiming to provide a systematic and reflective analysis of how normative governance approaches interact with technological innovations. Understanding citizen perceptions is crucial for the effective design and implementation of ADM that is legitimate, ethical, socially responsible, and aligned with participatory and transparent administrative principles.
Empirical analysis based on survey research revealed that a higher perception of risks associated with ADMS negatively affects citizens’ trust in ADM, whereas higher trust in ADM and perceived usefulness of ADMS positively contribute to individuals’ willingness for ADM to be integrated into administrative processes. Among Slovenian citizens, ADM is most acceptable in procedures for claiming the allowance for large families, and least acceptable in healthcare triage. Risk perception was not statistically associated with gender, while age weakly but significantly increased perceived risk, with higher education correlating with lower perceived risk. The level of awareness of the existence of ADMS was not a statistically significant predictor of trust, indicating that mere awareness of an ADMS does not provide information about its functioning and is therefore insufficient for the formation of trust. Slovenian respondents demonstrated higher awareness than Swedish, Estonian, and German participants.
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