The thesis entitled “Analysis and Possibilities of Using Robotic Process Automation in Agencies in Slovenia” explores the opportunities and limitations of applying Robotic Process Automation (RPA) as a tool for automating administrative tasks in agencies. Agencies perform different types of activities: some are administrative procedures leading to decisions on the rights or obligations of individuals, while others are administrative-technical tasks, such as entering or transferring data into registers. The thesis presents the fundamentals of RPA, criteria for selecting processes suitable for automation, as well as the expected benefits and main risks of introducing automation.
In the practical part, an RPA robot was developed that automates the verification of the formal completeness of documents and the automatic sending of notifications to clients, and a survey was conducted among employees in agencies. The results show that RPA contributes to greater efficiency and accuracy in routine tasks, while also emphasizing the need for careful process selection, adaptation of information systems, introduction of activity traceability, and ensuring human oversight where individual rights are affected. The contribution of the thesis lies in the systematic analysis of criteria for selecting candidate tasks for automation and in practical recommendations for the safe and effective implementation of RPA in agencies.
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