Stress is an integral part of our lives and therefore inevitable in the work environment. Due to adrenaline, it can increase our efficiency and success at work or overwhelm and exhaust us. In that case, it leaves negative consequences in the physical, emotional, cognitive, behavioral and motivational areas. In our master's thesis, we wanted to investigate the impact of stress on job satisfaction in organization X. We were interested in what the most common stressors are, whether there are differences in the experience of stress among employees based on gender and length of employment in the selected organization, what job satisfaction is and how stress affects it, and what approaches could help reduce stress. We conducted a survey among employees in business units. We found that the majority experience their work as (very) stressful on a weekly or daily basis. The most common stressors are frequent changes at work, time pressures and the amount of work. We demonstrated a positive relationship between the experience of stress and the length of employment in organization X, but there are no differences in the experience of stress based on gender. Stress also has a significant impact on the level of (dis)satisfaction. Increasing stress reduces job satisfaction and vice versa, but employees are still quite satisfied with their work. Among the recommended approaches to reduce stress, we highlight adjusting opening hours for customers, reorganizing workplaces, and increasing opportunities for advancement and participatory decision-making by employees.
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