The analysis of operational efficiency and effectiveness is crucial in both the public and private sectors, as selecting appropriate indicators poses an increasing challenge for organizations. The aim of this thesis was to determine whether the operations of the Nova Gorica Administrative Unit (UE Nova Gorica) between 2019 and 2023 were efficient and successful, and to identify the reasons behind such performance.
In the theoretical part, descriptive and compilation methods were employed to present the public sector, its significance, composition, and its relationship with administrative units. Additionally, the concepts of efficiency, effectiveness, and key performance indicators were defined. This section also focused on UE Nova Gorica. In the empirical part, the methods of analysis and comparison were applied.
The results of the analysis indicated that the cost efficiency of UE Nova Gorica during the 2019-2023 period was evaluated differently. In 2020, it was rated as effective, while in 2023, it was assessed as ineffective, suggesting that there was insufficient control over costs in that year. In 2021 and 2022, the cost efficiency was considered partially effective. The operations were deemed successful in 2019 and 2021, as services were delivered on time and in line with the established goals, leading to customer satisfaction and achieving the desired results. In the remaining years (2020, 2022, 2023), performance was assessed as partially successful, indicating that certain goals were only partially achieved. Effectiveness refers to the achievement of set objectives, which involves timely, high-quality, and efficient execution of tasks. The analysis provides insight into the functioning of the administrative unit, identifies areas for improvement, and offers opportunities for process optimization.
|
