Every public sector organization in Slovenia has its own operational goals, which are socially oriented. When an organization achieves its goals, it can be said that it is successful. The success of organizations is often measured through their economic aspect, which is certainly not the case for organisations in public sector. This master's thesis deals with the effectiveness of administrative units in Slovenia, with an emphasis on the operational goals and measurement of effectiveness. In the empirical part, we learn about the administrative system of the Republic of Slovenia, the composition of the public sector and most importantly the territorial organization of the state administration – administrative units. Furthermore, we explore concepts such as administrative matters and administrative procedures, and address the issue of effectiveness in public administration and models for monitoring the activities of organizations, which are key to determining and ensuring organizations success. In the analytical part, we aim to identify the goals of administrative units in the Republic of Slovenia and ways of measuring effectiveness, where we learn the importance of precisely defined goals. On the basis of substantive reports and various statistical data, we also tackle the area of appeals against the decisions of administrative units. Since issuing decisions at the first level is the central task of administrative units, we propose a model with which performance is measured (also) based on the quality of these first-level decisions. Quality could be measured by the proportion of decisions that stand up to appeal. In this way, we could additionally assess how successful the administrative units are. By analyzing the data, we determine the difference in the proportion of successful appeals or the proportion of correct decisions between smaller and larger administrative units in favor of larger administrative units, whose decisions are more correct.
|
