Protecting the player from the harmful effects of excessive gambling is becoming an increasingly important area of the gaming industry. This study outlines approaches and tools that operators can use to protect their players from the harmful effects of gambling. In quite a few countries, online gambling is legally regulated, and the use of tools to protect the player is mandatory. The availability of data about the player and his/her behaviour in online casinos enables more advanced forms of approaches to player protection, such as monitoring changes in player behaviour and early detection of problematic gambling. With the goal of reducing gambling related harm, operators can, or even must, intervene in player behaviour, which is referred to in the gaming industry as intervention. Previous research has confirmed that intervention in form of a feedback has a positive effect on reducing problematic behaviour. Based on data from Dutch operators, I confirm in this study, that email feedback has a positive effect on reducing player activity in an online casino, both for casino games operators and for casino games and sports betting operators. After the intervention, players reduced the total value and the number of bets placed, the value of individual bet, the total value of deposits and the time during which they were logged into the online casino. The effect of the telephone call intervention could not be confirmed due to the shortcomings of the analysis.
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