Citizens’ satisfaction with “citizens’ initiatives” : the case of the Municipality of Ljubljana

Kozjek, Tatjana (avtor), Verbič, Miha (avtor), Umek, Lan (avtor)

Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of civic engagement in the development of the municipality and the importance of understanding and managing differences in satisfaction between citizens and public servants. A notable satisfaction gap exists, with citizens generally more satisfied thatn public servants, except for accesibility to initiatives and problem-solving. The study recommends adopting succesful tools, such as those used in Ljubljana, to improve communication, citizen participation and the quality of services. It emphasises the importance of understanding communication dynamics to tailor municipal improvements and promote civic engagemenet and calls for further research in Central and Eastern European municipalities.

• Jezik: Angleški jezik
• Ključne besede: citizen, communication, municipality, participation, public servant
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Različica publikacije: Objavljena publikacija
• Leto izida: 2024
• Št. strani: Str. 28-49
• Številčenje: Vol. 17, no. 1
• PID: 20.500.12556/RUL-158599
• UDK: 352:304.35(497.4Ljubljana)
• ISSN pri članku: 1338-4309
• DOI: 10.2478/nispa-2024-0002
• COBISS.SI-ID: 199014915
• Datum objave v RUL: 17.06.2024

Gradivo je del revije

• Naslov: NISPAcee journal of public administration and policy
• Skrajšan naslov: NISPAcee j. publi. adm. policy
• Založnik: de Gruyter
• ISSN: 1338-4309
• COBISS.SI-ID: 520037913

Licence

• Licenca: CC BY-NC-ND 4.0, Creative Commons Priznanje avtorstva-Nekomercialno-Brez predelav 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by-nc-nd/4.0/deed.sl
• Opis: Najbolj omejujoča licenca Creative Commons. Uporabniki lahko prenesejo in delijo delo v nekomercialne namene in ga ne smejo uporabiti za nobene druge namene.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: državljan, komunikacija, občina, udeležba, javni uslužbenec

Projekti

• Financer: ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
• Številka projekta: P5-0093
• Naslov: Razvoj sistema učinkovite in uspešne javne uprave