izpis_h1_title_alt

Co-creation service readiness model : a decision support for the selection of public services suitable for improvement through co-creation
ID Vrbek, Sanja (Avtor), ID Jukić, Tina (Avtor)

.pdfPDF - Predstavitvena datoteka, prenos (787,07 KB)
MD5: 86998DFAEF156A799259E2D88C8B32EE
URLURL - Izvorni URL, za dostop obiščite https://www.emerald.com/insight/content/doi/10.1108/TG-03-2023-0031/full/html Povezava se odpre v novem oknu

Izvleček
Purpose – This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un)suitable for co-creation and then applies this knowledge to develop a multi-criteria decision support model for the assessment of their co-creation readiness. Design/methodology/approach – The decision support model is the result of design science research. While its structure is determined by a qualitative multi-criteria decision analysis, its substance builds on a content analysis of Web of Science papers and over a dozen empirical case studies. Findings – The model is comprised of 13 criteria clustered into two groups: service readiness criteria from the perspective of service users and service readiness criteria from the perspective of a public organisation. Research limitations/implications – The model attributes rely on a limited number of empirical cases and references from the literature review. The model was tested by only one public organisation on four of its services. Originality/value – The paper shifts the research focus from organisational properties and capacity, as the key co-creation drivers and barriers, to features of public services as additional factors that affect the prospect of co-creation. Thus, it makes a pioneering step towards the conceptualisation of the idea of “service readiness for co-creation” and the development of a practical instrument that supports co-creation in the public sector.

Jezik:Angleški jezik
Ključne besede:public services, public service improvement, co-creation, drivers, barriers, decision support model
Vrsta gradiva:Članek v reviji
Tipologija:1.01 - Izvirni znanstveni članek
Organizacija:FU - Fakulteta za upravo
Status publikacije:Objavljeno
Različica publikacije:Objavljena publikacija
Leto izida:2024
Št. strani:Str. 13-32
Številčenje:Vol. 18, no. 1
PID:20.500.12556/RUL-154723 Povezava se odpre v novem oknu
UDK:35:005
ISSN pri članku:1750-6166
DOI:10.1108/TG-03-2023-0031 Povezava se odpre v novem oknu
COBISS.SI-ID:165103875 Povezava se odpre v novem oknu
Datum objave v RUL:26.02.2024
Število ogledov:104
Število prenosov:11
Metapodatki:XML RDF-CHPDL DC-XML DC-RDF
:
Kopiraj citat
Objavi na:Bookmark and Share

Gradivo je del revije

Naslov:Transforming government
Založnik:Emerald
ISSN:1750-6166
COBISS.SI-ID:2974382 Povezava se odpre v novem oknu

Licence

Licenca:CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
Povezava:http://creativecommons.org/licenses/by/4.0/deed.sl
Opis:To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

Jezik:Slovenski jezik
Ključne besede:javne storitve, izboljšanje javnih storitev, soustvarjanje, spodbujevalni dejavniki, zaviralni dejavniki, odločitveni model

Projekti

Financer:EC - European Commission
Program financ.:H2020
Številka projekta:770591
Naslov:Co Production and Co Governance: Strategic Management, Public Value and Co Creation in the Renewal of Public Agencies across Europe
Akronim:COGOV

Financer:ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
Številka projekta:P5-0093
Naslov:Razvoj sistema učinkovite in uspešne javne uprave

Podobna dela

Podobna dela v RUL:
Podobna dela v drugih slovenskih zbirkah:

Nazaj