Co-creation service readiness model : a decision support for the selection of public services suitable for improvement through co-creation

Vrbek, Sanja (avtor), Jukić, Tina (avtor)

Purpose – This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un)suitable for co-creation and then applies this knowledge to develop a multi-criteria decision support model for the assessment of their co-creation readiness. Design/methodology/approach – The decision support model is the result of design science research. While its structure is determined by a qualitative multi-criteria decision analysis, its substance builds on a content analysis of Web of Science papers and over a dozen empirical case studies. Findings – The model is comprised of 13 criteria clustered into two groups: service readiness criteria from the perspective of service users and service readiness criteria from the perspective of a public organisation. Research limitations/implications – The model attributes rely on a limited number of empirical cases and references from the literature review. The model was tested by only one public organisation on four of its services. Originality/value – The paper shifts the research focus from organisational properties and capacity, as the key co-creation drivers and barriers, to features of public services as additional factors that affect the prospect of co-creation. Thus, it makes a pioneering step towards the conceptualisation of the idea of “service readiness for co-creation” and the development of a practical instrument that supports co-creation in the public sector.

• Jezik: Angleški jezik
• Ključne besede: public services, public service improvement, co-creation, drivers, barriers, decision support model
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2024
• Št. strani: Str. 13-32
• Številčenje: Vol. 18, no. 1
• PID: 20.500.12556/RUL-154723
• UDK: 35:005
• ISSN pri članku: 1750-6166
• DOI: 10.1108/TG-03-2023-0031
• COBISS.SI-ID: 165103875
• Datum objave v RUL: 26.02.2024

Gradivo je del revije

• Naslov: Transforming government
• Založnik: Emerald
• ISSN: 1750-6166
• COBISS.SI-ID: 2974382

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: javne storitve, izboljšanje javnih storitev, soustvarjanje, spodbujevalni dejavniki, zaviralni dejavniki, odločitveni model

Projekti

• Financer: EC - European Commission
• Program financ.: H2020
• Številka projekta: 770591
• Naslov: Co Production and Co Governance: Strategic Management, Public Value and Co Creation in the Renewal of Public Agencies across Europe
• Akronim: COGOV

• Financer: ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
• Številka projekta: P5-0093
• Naslov: Razvoj sistema učinkovite in uspešne javne uprave