Information and communication technology and digitization have marked our lives for a long time. The consequences of the digital revolution have long been central to the work of various international organizations. In all goals and agendas for the following years, emphasis is placed on increasing the digital maturity of countries and society. In particular, the impact of the level of digital maturity of countries was shown during the COVID-19 crisis, when people were forced to stay at home and some services could only be provided remotely.
The master's thesis deals with the area of digital maturity indicators that affect the use of e-government services. Indicators of digital maturity and their impact on the use of e-government services in Slovenia and selected EU countries are analyzed. Digital skills and digital infrastructure are one of the main factors influencing an individual's use of e-government services. Therefore, it is important to place sufficient emphasis on the further development of these two areas in combination with the remaining factors that still affect the ability to use e-government services.
In the empirical research, we used statistical correlation to investigate the importance of digital skills and digital infrastructure on the use of e-government services, where we detected a positive and characteristic correlation between the analyzed variables, similarly in the area of the use of online services and their impact on the use of e-government services. Using the linear regression method, we investigated the influence of digital skills on the use of e-government services, where we found that digital skills have a statistically significant and positive effect on the use of e-government services.
The researched factors of digital maturity offer us an insight into the complexity of the discussed topic and open up new possibilities for further research in the field of digital maturity indicators that affect the use of e-government services.
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