In the diploma thesis, some quality tools and the 8D method are first theoretically presented. This is followed by an analysis of all errors that occur in the production process of electric motors and are the subject of customer complaints. From all those considered, we have chosen 2 errors that occur most frequently and one error that can potentially endanger the health and life of people. We analysed the selected errors using the 8D method, using all the quality tools presented in the theoretical part. After the implemented corrective measures, we evaluated their effect and proposed improvements. The measure was then standardized and presented to the parent company abroad. At the end is presented the progress that occurred from the occurrence of the error to the standardization of the measure.
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