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The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services
ID
Colnar, Simon
(
Author
),
ID
Radević, Ivan
(
Author
),
ID
Martinović, Nikola
(
Author
),
ID
Lojpur, Anđelko
(
Author
),
ID
Dimovski, Vlado
(
Author
)
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MD5: 125B122164BEB787940C0FA71C5CB8D6
URL - Source URL, Visit
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0272346
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Abstract
This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today’s knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.
Language:
English
Keywords:
health services
,
information technology
,
knowledge transfer
Work type:
Article
Typology:
1.01 - Original Scientific Article
Organization:
EF - School of Economics and Business
Publication status:
Published
Publication version:
Version of Record
Publication date:
03.08.2022
Year:
2022
Number of pages:
Str. 1-24
Numbering:
Vol. 17, (art. 0272346)
PID:
20.500.12556/RUL-140170
UDC:
616.9
ISSN on article:
1932-6203
DOI:
10.1371/journal.pone.0272346
COBISS.SI-ID:
117618691
Publication date in RUL:
12.09.2022
Views:
658
Downloads:
96
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Title:
PloS one
Publisher:
PLOS
ISSN:
1932-6203
COBISS.SI-ID:
2005896
Licences
License:
CC BY 4.0, Creative Commons Attribution 4.0 International
Link:
http://creativecommons.org/licenses/by/4.0/
Description:
This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
Secondary language
Language:
Slovenian
Keywords:
zdravstvo
,
informacijska tehnologija
,
prenos znanja
Projects
Funder:
ARRS - Slovenian Research Agency
Funding programme:
Raziskovalni program
Project number:
P5-0364
Name:
Vpliv upravljanja, organizacijskega učenja in managementa znanja ter inovacij na organizacije v starajočih se družbah
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