This paper addresses a specific area of compulsory health insurance. It focuses on the treatment of patients without compulsory health insurance, a group which is excluded from what is otherwise considered a public health system or has difficulties accessing it. Its research core consists of an analysis of responses from healthcare workers, which offer an insight into their decision-making, as well as their dilemmas and behaviour when meeting uninsured patients. From this perspective, it tries to address, understand and contextualize their position in relation to the system – with its barriers – and people. In this frame, it represents what has already been stated – the problem of uninsurance is much broader and more complex as it may seem. Stories and situations of individuals without insurance are different, as are responses and reactions from healthcare workers; while some might opt for free treatment, others might not. This paper also strives to present the importance of pro bono clinics and follows the suggestion of foreign authors for additional education of healthcare workers. An additional problem that it points out is the actual necessity for additional health insurance, considering the system of public health protection.
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