E-books are becoming increasingly popular and access to them is quite easy. Readers can access e-books on a variety of devices, most commonly via a computer, smartphone, tablet or e-reader. In Slovenia, there is only one web portal that allows users to borrow e-books from Slovenian libraries in addition to purchasing them. The master's thesis investigates the use of the Biblos portal for borrowing e-books, we were interested in the functionality and usability of the portal, user satisfaction and problems when using the Biblos portal and user experience. In the empirical part we conducted an expert study, a user study where we observed users working with the Biblos portal and interviews with librarians to get their opinion about the portal. Based on generally accepted recommendations, we developed an evaluation framework, focusing on the portal's features, strengths and weaknesses, efficiency, aesthetics and functionality, and we also looked at the user-friendliness of the interface. The results were used to find out what the actual state of the Biblos portal is and to assess how users would like the portal to be improved. It was found that Biblos follows some of the general recommendations and guidelines, but there are also deviations. Biblos has not undergone any major changes since its inception, but is merely an update of the initial version of the system, so our findings indicate that some improvements would be necessary.
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