The orchestration of corporate performance management and business process management and its effect on perceived organizational performance

Jaklič, Jurij (author), Bosilj-Vukšić, Vesna (author), Mendling, Jan (author), Indihar Štemberger, Mojca (author)

Various management approaches have been proposed to maintain good organizational performance on a continuous basis, with corporate performance management (CPM) and business process management (BPM) being two major groups. While the conceptual connection between CPM and BPM might see obvious, their actual empirical connection with performance remains poorly understood. In this article, we address this gap and develop a theoretical model that explicates the causal paths from CPM via BPM toward organizational performance in terms of a set of hypotheses. Based on a survey, we find that the effect of CPM on organizational performance is largely mediated by CPM-BPM orchestration and process performance. With this study, we respond to recent calls for novel studies in this area and highlight the impact of well-orchestrated CPM and BPM initiatives on organizational performance.

• Language: English
• Keywords: management, business process, business efficiency, corporate performance management, business process management, orchestration, process performance, organizational performance
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: EF - School of Economics and Business
• Publication status: Published
• Publication version: Version of Record
• Year: 2021
• Number of pages: 20 str.
• Numbering: Vol. 11, iss. 3
• PID: 20.500.12556/RUL-129215
• UDC: 005.4
• ISSN on article: 2158-2440
• DOI: 10.1177/21582440211040126
• COBISS.SI-ID: 74087427
• Publication date in RUL: 30.08.2021

Record is a part of a journal

• Title: SAGE open
• Publisher: SAGE
• ISSN: 2158-2440
• COBISS.SI-ID: 2586967

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: management, poslovni proces, uspešnost poslovanja

Projects

• Funder: HRZZ - Croatian Science Foundation
• Project number: IP-2014-09-3729
• Name: Process and Business Intelligence for Business Performance

• Funder: ARRS - Slovenian Research Agency
• Project number: P2-0037
• Name: Tehnologije interneta prihodnosti: koncepti, arhitekture, storitve in družbeno-ekonomski vidiki