The orchestration of corporate performance management and business process management and its effect on perceived organizational performance
ID Jaklič, Jurij (Author), ID Bosilj-Vukšić, Vesna (Author), ID Mendling, Jan (Author), ID Indihar Štemberger, Mojca (Author)

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Various management approaches have been proposed to maintain good organizational performance on a continuous basis, with corporate performance management (CPM) and business process management (BPM) being two major groups. While the conceptual connection between CPM and BPM might see obvious, their actual empirical connection with performance remains poorly understood. In this article, we address this gap and develop a theoretical model that explicates the causal paths from CPM via BPM toward organizational performance in terms of a set of hypotheses. Based on a survey, we find that the effect of CPM on organizational performance is largely mediated by CPM-BPM orchestration and process performance. With this study, we respond to recent calls for novel studies in this area and highlight the impact of well-orchestrated CPM and BPM initiatives on organizational performance.

Keywords:management, business process, business efficiency, corporate performance management, business process management, orchestration, process performance, organizational performance
Work type:Article
Typology:1.01 - Original Scientific Article
Organization:EF - School of Economics and Business
Publication status:Published
Publication version:Version of Record
Number of pages:20 str.
Numbering:Vol. 11, iss. 3
PID:20.500.12556/RUL-129215 This link opens in a new window
ISSN on article:2158-2440
DOI:10.1177/21582440211040126 This link opens in a new window
COBISS.SI-ID:74087427 This link opens in a new window
Publication date in RUL:30.08.2021
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Title:SAGE open
COBISS.SI-ID:2586967 This link opens in a new window


License:CC BY 4.0, Creative Commons Attribution 4.0 International
Description:This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

Keywords:management, poslovni proces, uspešnost poslovanja


Funder:HRZZ - Croatian Science Foundation
Project number:IP-2014-09-3729
Name:Process and Business Intelligence for Business Performance

Funder:ARRS - Slovenian Research Agency
Project number:P2-0037
Name:Tehnologije interneta prihodnosti: koncepti, arhitekture, storitve in družbeno-ekonomski vidiki

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