Going the extra mile : perceived self-efficacy, family-work enrichment, promotion focus, and organisational citizenship behaviour

Gashi Tresi, Diellza (author), Mihelič, Katarina Katja (author)

Drawing on control theory, this paper moves closer to understanding the individual antecedents of employee citizenship behaviours. It explores the combined effect of three antecedents – job self-efficacy, family-work enrichment, and promotion focus – on service delivery organisational citizenship behaviour. Moderated Hierarchical Regression Modelling is performed on a sample of 198 call centre employees. The findings show a U-shaped curvilinear relationship between job self-efficacy and service delivery organisational citizenship behaviour for those employees who experience family-work enrichment. The results also confirm the three-way interaction of job self-efficacy, family-work enrichment, and promotion focus as joint predictors of citizenship behaviour. Theoretical implications are outlined along with practical steps for employers motivated to encourage citizenship behaviours in their teams, departments and sectors.

• Language: English
• Keywords: work, family, working conditions, management
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: EF - School of Economics and Business
• Publication version: Version of Record
• Year: 2020
• Number of pages: Str. 599-619
• Numbering: Vol. 29, iss. 4
• PID: 20.500.12556/RUL-122445
• UDC: 005.3
• ISSN on article: 1330-0288
• DOI: 10.5559/di.29.4.05
• COBISS.SI-ID: 39491587
• Publication date in RUL: 11.12.2020

Record is a part of a journal

• Title: Društvena istraživanja : časopis za opća društvena pitanja
• Shortened title: Druš. istraž.
• Publisher: Institut društvenih znanosti Ivo Pilar
• ISSN: 1330-0288
• COBISS.SI-ID: 4174601

Licences

• License: CC BY-NC 4.0, Creative Commons Attribution-NonCommercial 4.0 International
• Link: http://creativecommons.org/licenses/by-nc/4.0/
• Description: A creative commons license that bans commercial use, but the users don’t have to license their derivative works on the same terms.
• Licensing start date: 11.12.2020

Secondary language

• Language: Slovenian
• Title: Učiniti korak više : percipirana samoučinkovitost, obogaćivanje obiteljskih i radnih uloga, usmjerenost na promociju i odgovorno organizacijsko ponašanje

Abstract

Polazeći od teorije kontrole, ovo istraživanje pridonosi boljem razumijevanju individualnih pretpostavki odgovornoga organizacijskog ponašanja zaposlenika. Cilj je ispitati zajednički učinak triju pretpostavki – profesionalne samoučinkovitosti, obogaćivanja obiteljskih i radnih uloga te usmjerenosti na promociju – na odgovorno organizacijsko ponašanje u pružanju usluga. Na uzorku od 198 zaposlenika pozivnih centara upotrijebljena je metoda moderirane hijerarhijske regresije. Rezultati pokazuju krivolinijski odnos u obliku slova U između profesionalne samoučinkovitosti i odgovornoga organizacijskog ponašanja u pružanju usluga kod zaposlenika s iskustvom obogaćenih obiteljskih i radnih uloga. Nadalje, utvrđena je trosmjerna interakcija profesionalne samoučinkovitosti, obogaćivanja obiteljskih i radnih uloga te usmjerenja na promociju, kao zajedničkih prediktora odgovornoga organizacijskog ponašanja. U radu se na kraju iznose teorijske implikacije i praktični koraci namijenjeni poslodavcima koji žele poticati odgovorno organizacijsko ponašanje u svojim timovima, odjelima i organizacijama.

• Keywords: delo, družina, delovni pogoji, management