Constant progress, commercialization, popularity and use of information and communication technology in everyday operations of organizations have contributed to radical changes in the way we work and exchange, send, store, display and process data and information. Software tools designed to manage business processes enable organizations to use them for the purpose of identifying, modeling, graphically displaying, simulating and obtaining data and results on the efficiency of their business processes and, based on these, making important business decisions.
The thesis focuses on the study of management and renovation of business processes based on the example of the process of connecting customers to the network of the selected organisation in order to describe, identify and evaluate individual elements, display, perform a simulation and obtain indicators of the existing process with the goal of identifying possible inefficiencies or shortcomings, indication of measures and solutions for their improvement and their implementation in the process itself. We mainly focused on answering the following questions: how the process of connecting clients to the selected organization works, what are the indicators that significantly affect the course and efficiency of the process itself and how we can improve the existing process. By using both qualitative and quantitative methods and with the help of the iGrafx software tool, we consequently achieve the set goal, the result of which is an improved and renewed process.
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