The information system supports office management and includes all data processing tools, both inbound and outbound, including email. Good information system is essential for every effective operation of organization. Information systems are crucial in the advancement and operations of the organization. A good information system helps organizations to easily make business decisions and process data. In Domžale Municipality a lot of work is done via email, but there is still room for improvement in terms of how the physical and electronic mail reaches the responsible clerk. The current most pressing problem in the Municipality of Domžale is mail tracking, both in electronic and traditional form. The purpose of the master's thesis is to analyze and propose possible improvements to the information system in the Municipality of Domžale. With the help of results we obtained through the interview, we have prepared suggestions for improving the flow of information within the Municipality of Domžale. We also propose the establishment of an e-filing in the Municipality of Domžale and a promotional campaign "Everyone to the e-application", which would facilitate both citizens and officials in the Municipality of Domžale submission of documents and the flow of documents within the municipality.
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