The administrative procedure is intended to acquire the rights of the individuals and to impose obligations ex officio. To assert both the individual and the public interest, it is important to follow certain stages of the administrative procedure, which must be conducted efficiently and without delay, and to complete the procedure as soon as possible. In studying the individual phases of the administrative procedure, I used the normative, descriptive and dogmatic methods and relied on the General Administrative Procedure Act and related regulations. Using the compilation method, I summarized the views of various authors from secondary sources, such as expert articles and scientific literature, preferably those papers that define the phases of the administrative procedure according to the General Administrative Procedure Act. The public administration is increasingly striving to resolve administrative procedures efficiently to the satisfaction of clients. In the empirical part by analyzing statistical data, I analyzed the activities of the selected administrative units and resolving cases in the first level in the period from 2014 to 2018. I gained insight into the efficiency of the activities and burden of the selected administrative units. I obtained statistical data on indicators from the annual reports of administrative units of the Ministry of Public Administration. To evaluate the results, I applied the axiological-deontological method and tested the set hypothesis with the quantitative method. Then I made a few suggestions for improvements.
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