In the diploma paper we focused on customer satisfaction with the services of the Administrative Unit of Velenje. It is fundamentally to receive customer feedback about satisfaction with services, staff and access to place and their regulation. In our opinion, it is the most important for each organization that (anonymous) feedback from those using the services of this organization is returned to the organization. Only in this direction can any deficiencies and mistakes be removed. The purpose of the diploma paper is to analyze customer satisfaction with the services of the Administrative Unit of Velenje, since a similar analysis has not been carried out in the last two years, but, as already mentioned, it is very important for the organization. The key methodology was the survey of clients who used one of the services at the Administrative Unit of Velenje during a certain period. Analysis of completed surveys that were anonymous and could be fulfilled by our clients with our help or completely independently, focused specifically on the assessment of services, customer experience with e-commerce, the speed and appropriateness of the implementation, employee assistance and access to premises, and also about location of organization. The results of the analysis have shown that the customers of UE Velenje are very satisfied with the services offered and implemented by it, as well as with the employees and with the entire system.
Such researches and analyzes certainly help to respond faster to customer needs and they help us to provide a better overview of the concrete situation.
It is reasonable and welcoming to keep track of the customer's satisfaction trend and, in view of the current results, always strive to improve the functioning of such an important organization as the administrative unit is.