Thesis deals with the process of determining tax liability in the case of value added tax, which is implemented by the Financial Administration of the Republic of Slovenia. The purpose of the thesis is to renew the process by reducing the overall time course of the process by eliminating unnecessary or outdated activities that cause delays and costs in financial offices.
In the thesis, theoretical starting points from the field of Business process re-engineering are presented first, including simulations and modeling of processes. This is followed by the presentation of the Financial Administration of the Republic of Slovenia, where i started my student internship. Various aspects of the organization's operations are explained here. Empirical part presents the renewed, as well as the existing procedure for determining tax liability, which i created with the help of iGrafx Process tool. I tried to prove if it is possible to shorten the process by introducing modern online solutions without further burdening the staff at the financial offices.
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