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Vprašanja, ki jih uporabniki postavljajo referenčnim knjižničarjem v Mestni knjižnici Grosuplje in Mestni knjižnici Ljubljana : magistrsko delo
Rakar, Leja (Author), Petek, Marija (Mentor) More about this mentor... This link opens in a new window

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Abstract
Magistrsko delo se ukvarja z vprašanji, ki jih postavljajo uporabniki v Mestni knjižnici Grosuplje in Mestni knjižnici Ljubljana (enota Bežigrad). Da bi ugotovila, kolikšen delež predstavljajo referenčna vprašanja in kolikšen delež informativna, sem za raziskavo uporabila pisni vprašalnik za uporabnike, intervju za zaposlene referenčne knjižničarje in delovni list za opazovanje referenčnih pogovorov. Izvajanje raziskave s pomočjo omenjenih treh metod je potekalo jeseni 2016. Zajetih je vse skupaj 200 anketiranih uporabnikov iz obeh knjižnic, 10 intervjuvanih knjižničarjev in vse skupaj 100 referenčnih pogovorov. Rezultati so pokazali, da se v obeh knjižnicah referenčna vprašanja pojavljajo v 65 % in informativna v 35 %. Pri referenčnih vprašanjih največji delež predstavljajo bibliografska, najmanjši pa faktografska vprašanja.

Language:Slovenian
Keywords:referenčni pogovor, referenčna služba, referenčna vprašanja, knjižničarji, knjižnične storitve, uporabniki, bolonjske magistrske naloge
Work type:Master's thesis/paper (mb22)
Tipology:2.09 - Master's Thesis
Organization:FF - Faculty of Arts
Year:2017
Publisher:[L. Rakar]
Number of pages:77 f.
UDC:027:025.5(497.4Grosuplje+497.4Ljubljana)(043.2)
COBISS.SI-ID:63768418 Link is opened in a new window
Views:354
Downloads:470
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Secondary language

Language:English
Abstract:
The master's thesis deals with the questions asked by users in Grosuplje City Library and Ljubljana City Library (Unit Bežigrad). In order to determine what share do the reference questions represent and what is the share of informative questions I used a written questionnaire for users, an interview for employed reference librarians and a worksheet for observing reference discussions. The implementation of the research, using these three methods, was held in autumn 2016. The research includes 200 surveyed users in both libraries, 10 interviewed librarians and 100 reference interviews. The results showed that in both libraries the reference questions represent 65 % share, whereas informative questions represent 35 %. Among reference questions there is biggest share of bibliographic and smallest share of factographic questions.


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