Prenova procesov kontaktnega centra v izbrani zavarovalnici : magistrsko delo

Rupnik, Patricij (author), Indihar Štemberger, Mojca (mentor)

• Language: Slovenian
• Keywords: zavarovalstvo, zavarovalni zavodi, odnosi s strankami, spremembe, informatika, poslovni proces, informacijska tehnologija
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: EF - School of Economics and Business
• Place of publishing: Ljubljana
• Publisher: [P. Rupnik]
• Year: 2016
• Number of pages: III, 54 str.
• PID: 20.500.12556/RUL-92087
• UDC: 659.2:004
• COBISS.SI-ID: 23565030
• Publication date in RUL: 11.05.2017

Secondary language

• Language: English
• Title: The redesign of processes in the contact center in a selected insurance company
• Keywords: insurance, insurance companies, customer relationship, changes, informatics, business process, information technology