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Prenova procesov kontaktnega centra v izbrani zavarovalnici : magistrsko delo
ID Rupnik, Patricij (Author), ID Indihar Štemberger, Mojca (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/magister/rupnik2287-B.pdf This link opens in a new window

Language:Slovenian
Keywords:zavarovalstvo, zavarovalni zavodi, odnosi s strankami, spremembe, informatika, poslovni proces, informacijska tehnologija
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[P. Rupnik]
Year:2016
Number of pages:III, 54 str.
PID:20.500.12556/RUL-92087 This link opens in a new window
UDC:659.2:004
COBISS.SI-ID:23565030 This link opens in a new window
Publication date in RUL:11.05.2017
Views:934
Downloads:83
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Secondary language

Language:English
Title:The redesign of processes in the contact center in a selected insurance company
Keywords:insurance, insurance companies, customer relationship, changes, informatics, business process, information technology

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