Prenova procesa managementa reklamacij : primer izbrane banke

Jeklič, Jure (author), Trkman, Peter (mentor)

• Language: Slovenian
• Keywords: bančništvo, banke, bančno poslovanje, reklamacije, management, spremembe, poslovni proces, modeli, analiza
• Work type: Master's thesis
• Typology: 2.09 - Master's Thesis
• Organization: EF - School of Economics and Business
• Place of publishing: Ljubljana
• Publisher: [J. Jeklič]
• Year: 2016
• Number of pages: III, 74 str.
• PID: 20.500.12556/RUL-91559
• UDC: 005.3
• COBISS.SI-ID: 23633894
• Publication date in RUL: 11.05.2017

Secondary language

• Language: English
• Title: Reengineering of a complaint management process: a case of a selected bank
• Keywords: banking, banks, banking management, claims, management, changes, business process, models, analysis