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Analiza vpliva zadovoljstva porabnikov in nameravane zvestobe na dejansko zvestobo ponudnikom mobilnih telekomunikacij v Sloveniji : magistrsko delo
ID Tomšič, Danilo (Author), ID Kolar, Tomaž (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/magister/tomsic4676.pdf This link opens in a new window

Language:Slovenian
Keywords:Slovenija, telekomunikacije, mobilna telefonija, storitve, odnosi s strankami, zadovoljstvo, lojalnost, raziskave, analysis
Work type:Master's thesis
Typology:2.09 - Master's Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[D. Tomšič]
Year:2015
Number of pages:V, 84, 30 str.
PID:20.500.12556/RUL-70501 This link opens in a new window
UDC:339.13
COBISS.SI-ID:22531046 This link opens in a new window
Publication date in RUL:10.07.2015
Views:1598
Downloads:185
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Secondary language

Language:Unknown
Title:An analysis of customer satisfaction and repurchase intent on customer retention in Slovenian mobile telecommunications service market
Keywords:Slovenia, telecommunications, mobile telephony, services, customer relationship, satisfaction, loyalty, research, analiza

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