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Vključevanje uporabnikov v oblikovanje in izvajanje storitev
Boškić, Ružica (Author)

URLURL - Presentation file, Visit http://dk.fdv.uni-lj.si/dr/dr42Boskic.PDF This link opens in a new window

Abstract
Na področju analize politik se od osemdesetih let 20. stoletja vse bolj postavlja vprašanje kakovosti storitev. Uporabniki in uporabnice postajajo vse bolj pomembni subjekti pri oblikovanju in izvajanju storitev javnih politik. Članek obravnava razloge, ki so privedli do tega in sodobne trende napodročju vključevanja uporabnikov. Med različnimi načini vključevanja sta posebej predstavljena dva najpomembnejša.Prvi je demokratični model, ki temelji na načelu državljanstva; drugi je potrošniški model, kjer je uporabnik obravnavan kot potrošnik. Vključevanje uporabnikov je obravnavano na splošno, tovrstna konceptualna izhodišča pa je možno aplicirati tudi na različne sektorske politike, kot na primer na analizo stanovanjskega področja.

Language:Slovenian
Keywords:potrošniki, modeli, demokracija, storitve
Work type:Not categorized (r6)
Tipology:1.01 - Original Scientific Article
Organization:FDV - Faculty of Social Sciences
Year:2003
Number of pages:str. 109-122
Numbering:Letn. 19, št. 42
UDC:316
ISSN on article:0352-3608
COBISS.SI-ID:22051165 Link is opened in a new window
Views:406
Downloads:94
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Record is a part of a journal

Title:Družboslovne razprave
Shortened title:Družbosl. razpr.
Publisher:Slovensko sociološko društvo, Fakulteta za družbene vede
ISSN:0352-3608
COBISS.SI-ID:7530242 This link opens in a new window

Secondary language

Language:English
Abstract:
In the 1980s, the quality of public services and service delivery became relevant issues in policy analysis. Users are becoming increasingly important subjects in formulating and also in delivering public services. In this article, different reasons for this kind of development are discussed. Recent trends on the issue are presented and two most important ones are discussed indetail. The first model of user involvement is democratic and is based on user perceived as a citizen. The other one is consumerist model, characterized by user as a service consumer. The issue of user involvement is analysed in general. However, the presented conceptual starting points can be applied in analysing different sectorial policies, housing policy being one of them.

Keywords:consumer, model, democracy, services

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